Support
Questions, problems, suggestions or feedback about On Chocks? Email us.
Your code didn't arrive
Check your junk and quarantine folders: some airline email systems hold mail from a new sender. If it's in quarantine, release it or ask your IT team to. Then tap Resend code in the app.
Can't verify with your airline email
Tap Can't verify? on the sign-up screen and send a request with your role and base. We check each request by hand.
Delete your account
Open Me in the app and tap Delete account. The screen lists what goes and what stays for other crew before you confirm.
Report a spot or a quote
Open the spot and choose Report this spot or Report a quote. You can also block a crew member to hide their quotes and photos. On a crew alert, tap ••• and choose Report this alert or Block this crew member. Something else? See Complaints.
Post a crew alert
Tap the red button on the map and pick what it is. For a taxi or rideshare, also pick what happened and what kind of ride. Then pick the area on the map, as This area or Wider area, and tap Post alert. For a closed road, mark the point on the road instead. Posting needs a connection. To take an alert back, open it, tap ••• and choose Take back your alert.
Light or dark
Open Me and tap Appearance to pick System, Light or Dark.
Suggest an idea
Tell us what would help on your layovers: a feature, a category or a change to how something works. Email your suggestion.